#11 Hosting Website Support Section
Matt 
UK Web Hosting, Web Development, Web Hosting 
hosting help, hosting support, web hosting supportYour customers will no doubt need some support at some time or another. Check that they know how to contact you easily & include your e-mail address. You should also invest in a support system.
Tip: It is important to note that support systems should be well linked to from the blog, forum and contact page at a minimum.
FAQ / Knowledgebase
As stated earlier you could setup a secondary blog and use it to post general questions and answers. You could obtain a knowledgebase script or use one that is built into a support or billing system.
If you create a secondary blog and call it your knowledgebase this will be ideal for hosting lots of questions and answers about servers, setting up accounts, questions about your company etc. By doing this you get many more pages indexed in search engines. This results in there being more chance of a user finding your website.
Hosting Wesbite Quick Summary Points
- Make it easily accessible.
- Use the 3 click rule where users should only have to click three links maximum to find the content that they are looking for. Good navigation on each page helps to achieve this.
- List pricing and package details.
- Ensure customers have your details.
